REFUND & RESCHEDULING POLICY

All services, packages, treatment programmes, promotional purchases, complimentary items, redeemed items, services and products are sold on a strictly non-refundable and non-transferable basis unless otherwise expressly approved by Chéon Aesthetics in writing.

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Any request for refund, cancellation, early termination, suspension, conversion, transfer, replacement, exchange or other exception will only be considered if approved by Chéon Aesthetics in writing. Submission of a request does not mean approval is granted.

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Where a refund is exceptionally approved, the request must be submitted in writing within three (3) months from the original purchase date, unless otherwise agreed in writing.

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For any approved refund, utilised sessions, services, products, complimentary items, redeemed benefits or package entitlements may be recalculated based on the prevailing à la carte / single-session retail price. Any applicable third-party charges, platform fees, payment gateway fees, administrative fees, merchant fees, banking charges or related costs may be deducted from the approved refund amount.

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No-shows, infrequent attendance, scheduling difficulties, relocation, change of mind, failure to book appointments, personal preference or personal circumstances do not automatically entitle the customer to a refund, cancellation, suspension, extension or conversion.

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Once a final refund confirmation or settlement form is signed and/or an approved refund is processed, all remaining unused sessions, credits, package rights, complimentary items, redeemed benefits, promotional entitlements and related rights shall be cancelled immediately.